Privacy Policy

At Gulfume.com, located at Ahmed Al-Sabah House 12, Street 133, Block 4, Jleeb Al-Shiyoukh, Kuwait, we take your privacy and data security seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from our store.

By using Gulfume.com, you agree to the collection and use of your personal data as outlined in this policy. Please read this document carefully.

1. Information We Collect

We collect the following types of information when you use Gulfume.com:

Personal Information:

Name
Email address
Phone number
Shipping and billing addresses
Payment information (such as credit card details or mobile banking info)

Non-Personal Information:

Browsing activity (e.g., pages visited, products viewed)
Device information (e.g., IP address, browser type, device type)
Cookies and similar tracking technologies

Payment Information:
All payment transactions on Gulfume.com are processed securely via trusted third-party payment providers. We do not store any sensitive payment details like credit card numbers.

2. How We Use Your Information

We use your personal information to:

Process and fulfill your orders.
Contact you regarding order status or delivery updates.
Send you marketing communications (only if you have opted-in).
Improve the functionality and performance of the website.
Provide customer support and resolve any issues or complaints.
Comply with legal obligations.

3. Data Security

We take the protection of your personal information seriously and implement industry-standard security measures to safeguard your data. These include:

Encryption: We use SSL (Secure Socket Layer) encryption to ensure that sensitive information (like payment details) is securely transmitted over the internet.
Access Control: Access to your personal information is restricted to authorized personnel only.
Data Storage: Your personal data is stored securely on our servers or with our trusted third-party service providers.

Despite our best efforts to secure your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data.

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies (such as Google Analytics) to enhance your browsing experience on Gulfume.com. Cookies are small files stored on your device that help us understand your preferences and improve website functionality.

You can control cookie settings through your browser, but disabling cookies may affect the performance of the website.

5. Third-Party Services

We may share your personal data with third-party service providers, such as:

Payment Processors: To handle transactions securely.
Shipping and Delivery Companies: To fulfill orders and deliver products.
Marketing and Advertising Partners: To send you promotional offers (only if you have opted-in).

These third parties are required to use your data only for the purpose for which it was shared and to comply with relevant data protection regulations. We ensure that our partners handle your information securely.

6. Your Rights and Choices

You have the following rights regarding your personal data:

Access: You can request access to the personal information we hold about you.
Correction: You can request correction of any inaccurate or incomplete data.
Deletion: You can request that we delete your personal information, subject to applicable laws.
Opt-out of Marketing Communications: You can opt-out of receiving marketing emails by clicking the “unsubscribe” link in our emails or by contacting us directly.

To exercise any of these rights, please contact us at help@gulfume.com.

7. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your information is no longer needed, it will be securely deleted or anonymized.

8. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from anyone under 18 years of age. If we become aware that we have inadvertently collected personal data from a child under the age of 18, we will take steps to delete the information as soon as possible.

9. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. When we make changes, we will post the updated policy on this page with a revised date at the top. Please review this page regularly to stay informed about how we protect your information.