Return & Refund Policy

At Gulfume.com, located at Ahmed Al-Sabah House 12, Street 133, Block 4, Jleeb Al-Shiyoukh, Kuwait, we are committed to providing you with an exceptional shopping experience. We understand the importance of choosing the right fragrance, and we want you to be satisfied with your purchase. If you encounter any issues with your order, please follow the guidelines below for returns, refunds, and warranties.

Return Policy:

  1. Replacement for Manufacturing Defects:
    We offer a 3-day replacement policy for perfumes that are defective due to manufacturing faults.

  2. Product Authenticity Issues:
    If you believe the fragrance you received is not genuine, please notify us within 24 hours of receiving the product.

  3. Damaged or Incorrect Products:
    If the fragrance is damaged, used, or different from what was ordered, inform the delivery personnel immediately and provide an unboxing video of the sealed package.

  4. Product Not as Described or Expected:
    If the fragrance does not match the description or pictures, notify us within 24 hours. The package must remain sealed and unused until the complaint is made.

  5. Change of Mind or Misplaced Orders:
    If you change your mind or made an incorrect order, you may return the unused fragrance within 24 hours of receipt, ensuring the original packaging is intact and unopened.

  6. Non-returnable Items:

    • Fragrances that have been opened or used cannot be returned due to hygiene and safety concerns.
    • Items on sale, discounts, or part of a campaign are non-cancelable and non-exchangeable.

Refund Policy:

  1. Refund Eligibility:

    • Refunds will be processed if replacements are unavailable.
    • If the item you ordered is out of stock, a refund will be issued.
    • Canceled orders before shipping are eligible for a refund.

  2. Refund Processing Time:
    Refunds are generally processed within 7-15 days. Please note that refunds through credit/debit cards may take longer due to banking procedures.

  3. Refunds for Payment via Mobile Banking:
    Refunds for payments made through mobile banking will be processed within 7-10 working days.

Warranty Policy:

  1. Brand Warranty:
    Notify us within the warranty period for any issues related to manufacturing defects. Allow 10-15 working days for communication with the brand/seller.

  2. Gulfume.com Warranty:
    We offer a 3-day warranty for fragrances with manufacturing defects. Only one replacement is allowed during the warranty period, and it must be reported within the warranty period.

  3. Replacement or Repair Time:
    Replacements or repairs may take 3-4 weeks depending on availability and the brand’s policy.

Shipping Cost:

  • Customers are responsible for the shipping costs for returns and for sending the fixed products back to them.
  • Shipping costs are non-refundable and will be deducted from the refund amount.

How to Submit a Request:

  1. Provide your ORDER ID, EMAIL, or PHONE NUMBER.
  2. Contact us via email or Direct Call.
  3. An unboxing video is recommended in most cases to support your return request.
  4. Rudeness or missing information may result in request cancellation.
  5. The return/refund process may take 7-10 working days, so your cooperation is appreciated.

Important Notes:

  • Orders are not accepted from individuals under 18 years old.
  • We advise minors not to place orders, as we will not be responsible for any return or refund processes involving underage customers.
  • We reserve the right to update or replace any part of this policy at any time. Please check our website regularly for any updates.

Contact Details:

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